Contact Us
We’re here to help. Reach out to our support team for anything related to Filme: AI Movie Generator.
Last updated: October 15, 2026
Email support
Support & general inquiries
Response time: We typically reply within 24 hours on business days.
What we can help with
- Technical support: AI generation, exports, or other app issues.
- Subscriptions & one-time purchases: Billing, cancellation, refunds, and plan questions (purchases are processed by Apple on iOS and by Google Play on Android).
- Credits & limits: Credit balances, free tier, welcome bonus, Rewards Center credits, or subscription entitlements.
- Feature requests: Ideas for new styles, tools, or improvements.
- Bug reports: Crashes, errors, or unexpected behavior.
- Privacy & data: Questions about how we handle information (see our Privacy Policy), AI data consent, or erasing your photos, voice recordings, characters or films from our servers — deleting them in the app removes them from your app, and we erase the server copies when you email us.
- Reporting content or users: Use ⋯ → Report or Block in Explore, or email us with the film title or @username. To take your own film out of Explore, use Remove from Explore in the app or email us.
Before you email
To help us assist you faster, please include:
- Device model and iOS or Android version
- Filme app version (shown at the bottom of Settings)
- A short description of the issue or question
- Screenshots or screen recordings if relevant
- Any error message shown in the app
Quick links
Business hours
Monday – Friday: 9:00 AM – 6:00 PM
Weekends: Limited coverage
For urgent issues, include “Urgent” in the email subject line.